Refund policy

Last updated October 11, 2026

The short version

You have 30 days from the day your order is delivered to ask for a refund. Write to [email protected] with your order number and, if something is wrong with the item, a photo.

Broken, defective, wrong or lost

We refund the full price or send a replacement, whichever you prefer. You do not need to send the item back.

Changed your mind

You may return an unused item in its original packaging within 30 days of delivery. We email you a return address. You pay the return postage, and we recommend a tracked service. Once the item arrives and we have checked it, we refund the price you paid for the item. Original shipping was free, so there is nothing to refund there.

How refunds are paid

Refunds go back to the card or wallet you paid with. We start them within 3 business days after we approve the refund. Your bank may need 5 to 10 more business days to show it.

What we cannot refund

Items that were used, damaged by misuse, or returned without prior contact. Order cancellations before shipping are always free: write to [email protected].

Exchanges

If you would like a different option, order the new one and return the first for a refund.